Customer Service Officer - Tullamarine, Victoria

Role Details

The employer is looking for a part-time Customer Service Officers to work at Melbourne Airport, representing one of their prestigious Airline partners.

As a Customer Service Officer, the candidate will be responsible for providing highly polished and professional customer service at the airport terminal. You'll perform a variety of duties, including:

• Correctly checking in guests

• Rebooking flights

• Directing our guests as they board or disembark the aircraft

• Handling flight disruptions and cancellations

• Boarding gate duties including boarding gate announcements

• Assisting additional needs guests

Airports are often affected by operational disruptions that can impact passengers’ travel plans. You will be required to rely on your genuine desire to help others, solve problems and ensure the best outcome. It is a responsibility of all Customer Service Officers to ensure standard operating procedures are followed, a safe workplace is maintained and company values, policies and goals are achieved by all.

What we are looking for:

• Previous Customer Service / Check In experience – (specifically using CM system is preferred)

• Previous experience within the Aviation/Airline industry

• Customer focus to deliver exceptional service

• Reliable, punctual and organised

• Ability to adapt to changing priorities and situations

• Able to work well in a fast paced team environment

• Available to work a rotating shift roster including weekends

• Safety conscious

• Positive attitude

• Fluent in spoken and written English

• A valid drivers licence