Guest Service Agent - Melbourne CBD

Role Details

The role of our Guest Service Agent (Receptionist) is like no other, no two days are the same with duties including:

• Acknowledging guests and handling all enquiries

• Preparing for guest arrivals and departures

• Checking In arriving guests and ensuring all check in details are accurate and entered into the Property Management System correctly

• Ensuring correct and valid methods of payment are received for all guests checking in

• Liaising constantly with the housekeeping department ensuring room availability and status are kept up to date and accurate at all times

• Checking out guests and ensuring their accounts are paid in full

• Posting manual and miscellaneous charges as required

• Maintaining cash security following correct procedures

• Counting and balancing the float at the completion of the shift

• Reconciling credit card charged at the completion of a shift

• Balancing of your cashier at the completion of a shift

• Handing over any relevant information/details to the next shift

• Assisting with reservations, room charges and requests for rate information

• Responding to all guest requests where possible

• Communicating guest feedback, complaints and operational issues to the Building Managers

Skills

Ideally you will come to us with:

• Efficient and effective communication skills, both written and verbal

• Knowledge of Microsoft Outlook, Word and Excel

• Knowledge of CMS or similar

• Excellent phone manners

• Strong attention to detail

• Ability to work under pressure

• Experience in guest feedback management

• Passionate about genuine guest experiences

• Effective communicator to all levels and departments

• Available to work varied shifts including early mornings, late evenings with weekend work and Public Holidays involved

• Keen to work in a team environment where roles intertwine