Room Attendant - Across Melbourne

Role Details

Attending to the needs of the guest and of the Hotel whilst ensuring rooms are serviced to the required standard.

Employer looking to fill roles in:

• Preston

• Moonee Ponds

• North Melbourne

• Melbourne

• Burnley

• Southbank

• South Yarra

• Torquay

• Yarra Glen

• Docklands

Role Outline:
• Relationships
• Actioning guest requests promptly
• Ensuring security and care of guest belongings and hotel property Quality & Standards
• Completing allocated rooms within the allocated time
• Replenishing and controlling guest supplies and amenities including bathroom amenities, mini bar, towels and linen
• Preparing each room to the required standard
• Rotating and replacing room items in accordance with set requirements such as mattress protectors, bedspreads, and pillows
• Reporting missing items from guest rooms e.g kettle, cups, glasses, irons, hangers • Presenting guest rooms as per Hotel standard
• Providing buddy training when directed by the manager/supervisor
• Following company policies and procedure manuals
• Reporting maintenance required in rooms

Safety
• Maintain safe and hygienic work practices
• Report any hazards, accidents/incidents or related matters to Housekeeping Supervisor
• To participate in consultation / communication regarding OH&S issues and provide feedback

General
• Attending all training as required by the Hotel
• Adhering to Hotel direction and following all Hotel policies and procedures
• Declaring all lost property and following lost property procedures
• Attending morning briefings and periodic Housekeeping meetings
• Reading and actioning daily worksheet
• Recording room status; do not disturb rooms, room moves and room changes
• Maintaining all equipment such as trolleys, vacuums, and chemical bottles
• Attending work punctually
• Notifying Manager of any required changes to roster with a minimum of 2 weeks’ notice
• Following Hotel fire and safety procedures • Maintaining the required standard of personal cleanliness, appearance and conduct as determined by the Hotel
• Performing other duties as directed by the Housekeeping Manager or Supervisor

Desired Skills/Personal Attributes
• Communicating with guests and acting on requests and complaints promptly • Achieving the quality standards required at hotels • Coaching and training team members • Following correct OH&S procedures • Display positive and proactive attitude at all times • A customer service focused manner • A commitment to quality and an eye for detail • Sense of urgency and results focus • Continuous improvement focus